Use Cases
50
44 active · 2 on hold · 4 stopped
Solutions Value & Ops Excellence
01 · Portfolio Overview
Where are we deploying Solutions capacity, on what types of use cases, and how mature is our footprint?
A portfolio view of where we invest scarce Solutions capacity across industries, use case types, deployment environments and lifecycle stages.
Accounts
16
Across 5 sectors
Allocated Solutions Capacity
28.6 FTE
Oct 2026 plan · not headcount
Live / Scale UC
18
36% of the portfolio · 12 Live, 6 Scale
Sector Allocation
Where is Solutions capacity invested?
- Share of 44 active use cases
- Share of Oct 2026 capacity
Owner Staffing + Solutions Ops (proposed)·Source USE_CASES, ACCOUNTS, SOLUTIONS_EFFORT
Portfolio Composition
What are we building?
Use-case family
Deployment environment
Owner Deployment Strategist / Solutions Ops (proposed)·Source USE_CASES
Lifecycle Maturity
How mature is our footprint?
Current state of each use case
Owner Deployment Strategist / Solutions Ops (proposed)·Source USE_CASES, GATE_DECISIONS
02 · Customer Value
Are we delivering the value our customers expect?
Customer value is assessed throughout the use case lifecycle:
- define the expected business outcome at scoping
- validate its potential during the pilot
- measure realized value after deployment through adoption, business impact and sponsor satisfaction.
Technical quality is a prerequisite at every stage.
01 DefineScoping · kick-off
Value Defined
72%
36 / 50 approved use cases
KPI, baseline and target documented (proxy)
02 ValidatePilot exit
Value Validated
52%
14 / 27 pilot exits
Go, measured gain, adoption at target · Pilot Go alone 22 / 27
03 Realize90 days after go-live
Value Realized
31%
5 / 16 live for 90+ days
KPI and adoption targets, quality Pass, measured
Customer Value by Type of Use Case
How each value step reads by sector and by use-case family
Share of 16 use cases live for 90+ days that realized their value
By sector
By use-case family
Owner Deployment Strategist / CSM; Solutions Ops computes (proposed)·Source USE_CASES, ACCOUNTS, GATE_DECISIONS
Sponsor Satisfaction
Latest sponsor rating, 1 to 5: a relationship signal kept apart from value realized
3.5 / 5
18 / 35 sponsors responded51%
Positive Sponsor Signals
Sponsor Relationships to Watch
Owner CSM + sponsor (Deployment Strategist before handover) (proposed)·Source USE_CASES
03 · Mistral Value
Are we turning Solutions engagements into scalable product revenue?
Solutions combines paid implementation sprints with recurring model and platform revenue. We assess what we monetize, the additional product business we unlock, and the Solutions capacity required to generate it.
Monetize→Unlock→Leverage
Year to date 1 Jan 2026 – 22 Oct 2026 · recognized revenue, not ARR · Oct 2026 partly provisional
MonetizeServices Revenue
€4.16m
Recognized from 98 sprints · €4.90m booked
MonetizeProduct Revenue
€5.18m
All product lines, incl. pre-existing
UnlockProduct Pull-through
€1.97m
38% of product revenue, a subset
LeverageSolutions Investment
€5.22m
Illustrative loaded cost · 8% shared
Monetize
Revenue Mix by Sector
What share of our revenue comes from product rather than services?
- Services revenue
- Product revenue
Owner Finance / RevOps (proposed)·Source SERVICE_SPRINTS, PRODUCT_REVENUE, ACCOUNTS
Unlock
Product Pull-through vs Solutions Investment
Attributed product revenue against the Solutions capacity each account absorbed
↑ Product pull-through, YTD
Solutions investment, YTD →
Recent accounts carry cost before product revenue matures: no quadrants, no ROI cut-offs.
Owner Finance / RevOps + Staffing (proposed)·Source ACCOUNTS, USE_CASES, SERVICE_SPRINTS, PRODUCT_REVENUE, SOLUTIONS_EFFORT
04 · Operational Excellence
Where does value get lost between scoping and scale?
We track Go/No-go decisions across the use case lifecycle to identify where delivery stalls, understand the underlying reasons, and prioritize systemic improvements that accelerate customer value realization and product growth.
Where→Why→Improve
- Scoping
- POC
- Pilot
- Build
- Live
- Scale
Time to Production
259 d
P50 · P75 281 d · 18 launches
Open Gate Exceptions
12
Adverse latest decision, no stage entry since · 2 on hold
Adverse Gate Outcomes
32 / 50
Use cases with a No-go or Conditional Go · 41 decisions
Top Issues with an Action
4 / 5
None with a committed date yet
Where
Gate Decision Outcomes
At which gates do use cases struggle to progress?
- Go
- Conditional Go
- No-go
Scoping exit47 use cases evaluated
47 Go 100%
POC exit32 use cases evaluated
27 Go 84%1 Conditional Go 3%4 No-go 13%
Pilot exit27 use cases evaluated
22 Go 81%4 Conditional Go 15%1 No-go 4%
Build → Live25 use cases evaluated
18 Go 72%3 Conditional Go 12%4 No-go 16%
Live → Scale6 use cases evaluated
6 Go 100%
Owner Deployment Strategist / Solutions leadership (proposed)·Source GATE_DECISIONS, USE_CASES
Why
Top 3 Gate Issues
What recurring issues prevent use cases from progressing?
Owner Deployment Strategist / Solutions leadership (proposed)·Source GATE_DECISIONS
Improve
Priority Improvement Opportunities
Which recurring constraints should we address to unlock more value across projects?
| Recurring issue | Use cases | Improvement hypothesis | Owner | Due | Status |
|---|---|---|---|---|---|
| 1134% | Agree minimum enterprise release criteria (IAM, audit logs, vulnerability remediation, rollback) with Product before any Build-to-Live submission.Product Platform + Solutions Engineering · TBD | Product Platform + Solutions Engineering | TBD | Proposed | |
| 825% | At kick-off, identify each client security and governance approver and book the production review window.Account Team + Client Security · TBD | Account Team + Client Security | TBD | Proposed | |
| 825% | At scoping exit, name the client data owner and test read access to an approved, representative evaluation sample.Deployment Strategy + Client Data Owner · TBD | Deployment Strategy + Client Data Owner | TBD | Proposed | |
| 516% | No action assignedUnassigned · TBD | Unassigned | TBD | Needs decision | |
| 413% | Before Build, complete one end-to-end test of client identity, network routes and target APIs in staging.Solutions Engineering · TBD | Solutions Engineering | TBD | Proposed |
Owner Solutions Ops + the accountable Product or Solutions lead (proposed)·Source GATE_DECISIONS, IMPROVEMENT_ACTIONS